FAQs
1. What types of diamonds do you offer?
We offer a wide range of high-quality diamonds, including natural and lab-grown diamonds, available in various cuts, carats, and settings.
2. Do you provide custom jewelry designs?
Yes! We specialize in custom jewelry. Whether you have a specific design in mind or need assistance, our experts will bring your vision to life.
3. How can I ensure the authenticity of my diamond?
All our diamonds are certified by reputable gemological laboratories, ensuring their authenticity and quality. Certificates are provided with every purchase.
4. What is your return and exchange policy?
We offer hassle-free returns and exchanges within [X] days of delivery. Items must be unworn and in their original packaging. Custom or engraved pieces may not be eligible for returns.
5. How long does shipping take?
Shipping times vary based on location and shipping method. Standard shipping usually takes [X] days, while expedited options are available at checkout.
6. Do you ship internationally?
Yes, we offer worldwide shipping. International shipping times may vary depending on customs clearance and destination.
7. How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
8. Do you offer resizing services?
Yes, we provide resizing for rings and select jewelry pieces. Contact us for details on resizing options and fees.
9. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options to ensure a smooth checkout experience.
10. How can I contact customer support?
You can reach us via email at [Your Email] or through our contact form on the website. Our team is happy to assist you!