Return & Exchange Policy – Moore Diamonds

At Moore Diamonds, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and exchange policy.

Return Policy

✅ Return Window: Items can be returned within [X] days of delivery.
✅ Condition: Returned items must be unused, unworn, and in their original packaging with all tags and certificates included.
✅ Non-Returnable Items: Custom-made, engraved, and personalized jewelry cannot be returned unless there is a defect or error on our part.
✅ Refund Processing: Once we receive your return, we will inspect it and process your refund within [X] business days. Refunds will be issued to the original payment method.

Exchange Policy

✅ If you would like to exchange an item for a different size or design, please contact us within [X] days of receiving your order.
✅ Exchanges are subject to item availability. If your preferred item is unavailable, we will offer a refund or store credit.

How to Initiate a Return or Exchange?

1️⃣ Contact our customer support team at [Your Email/Contact] with your order details.
2️⃣ We will provide you with return instructions and a return shipping address.
3️⃣ Securely package your item and ship it back using a trackable shipping method.
4️⃣ Once received and inspected, we will process your refund or exchange.